shipping and return policy
vh1be Shipping & Delivery Policy
At vh1be, we are committed to fast and efficient delivery. Orders placed before 2 PM on weekdays are dispatched the same day. We offer free UK delivery via Royal Mail 2nd class post. Delivery times are estimates and not guaranteed. We address delivery issues promptly to ensure customer satisfaction. Please note, due to external challenges, overseas deliveries are currently suspended. For more details or assistance, please contact our support team.
vh1be Return Policy
We want you to feel confident and supported when shopping with us. If you’re not completely satisfied, we’re here to help.
📦 Return Eligibility:
- Returns must be initiated within 30 days of the purchase date.
- Products must be unopened, unused, and in their original packaging.
- Due to health and hygiene reasons, opened or used supplements cannot be returned unless they are defective or damaged upon arrival.
📝 How to Return:
To start a return, email us at letstalk@vh1be.com with your order number and reason for return. Our team will provide return instructions and a return address.
💰 Refunds:
- Once we receive and inspect your return, your refund will be processed within 5–7 business days.
- Refunds are issued to your original payment method.
- Original shipping charges (if any) are non-refundable unless the product was defective or an error was made on our part.
🚚 Return Shipping Responsibility:
If the return is due to a product defect, damage during shipping, or an error on our part, we’ll cover the cost of return shipping.
For all other returns, including change-of-mind or incorrectly ordered items, the customer will be responsible for return shipping costs.
🚫 Non-Returnable Items:
- Opened or used supplement containers
- Gift cards or promotional items
For questions or concerns, reach out anytime at letstalk@vh1be.com.
vh1be Payment Method Policy
At vh1be, we are committed to providing our customers with convenient and secure payment options. Our policy outlines the various methods available for completing transactions, ensuring a seamless shopping experience.
1. Accepted Payment Methods : vh1be accepts a variety of payment methods including major credit and debit cards such as Visa, MasterCard, and American Express. We also accept payments through PayPal for those who prefer a quick and secure way to pay without sharing financial information.
2. Payment Security: We prioritise the security of your personal and payment information. Our website uses advanced encryption technology to protect your data during transmission. Additionally, we do not store any credit card details on our servers to further ensure your security.
3. Transaction Confirmation: Upon completing a purchase, you will receive an email confirmation of your order detailing the transaction for your records. Please ensure that your email address is entered correctly at checkout.
4. Payment Processing: Transactions are processed promptly to ensure that your order is dispatched and delivered as quickly as possible. If there are any issues with processing your payment, we will contact you with further instructions.
5. Billing Information: For payment processing, it is crucial that you provide current, complete, and accurate information. This includes your name, address, and any other information related to the payment method.
6. Changes to Payment Methods: If you need to change your payment method after placing an order but before it has been dispatched, please contact us immediately to update the information.
7. Fraud Prevention: All transactions are monitored for signs of fraud and suspicious activity may lead to transaction delays or cancellations to protect our customers.
By choosing to purchase from vh1be, you agree to our payment terms and conditions. If you have any questions regarding our payment methods or require assistance with payment, please contact us at <a href="mailto:letstalk@vh1be.com">letstalk@vh1be.com</a>.
